Thom's Four Wheel Drive

Be EXTRAORDINARY Chicago North Side
Automotive Service Technician

Independent Auto Repair Shop on the North side of Chicago looking for a GREAT Automotive Service Technician to join our team.

We believe you can take us to the next level and we can do the same for you. We've built a business that challenges the norm, rewards excellence, and provides a comfortable life for all of us. We're always innovating, making improvements, and setting the bar higher for ourselves and the automotive service industry.

• 5 day work week
• Paid Vacations and Holidays
• Life Insurance/AD&D (disability) benefits
• SIMPLE pension plan with company match
• Paid training including ASE certification reimbursement for test passed
• Up to date equipment and software. We use state of the art software to run our shop efficiently and provide every customer with a great experience. Continuous improvement.
• An environment that rewards creativity

Here at Thom's Four Wheel Drive, we've built our business over the last 38 years around our customers and employees: Happy employees = Happy customers. We believe in embracing challenges and enjoying life.

Here are a few of the expectations we have for you:

• Computer skills a must ---- including tablets
• An organizational Mastermind
• In depth Knowledge of the automotive industry. A love of what you do.
• Open to learning --- every minute of every day.
• You've got to genuinely enjoy helping people and each other!
• Patience - you can't rush quality.
• Intregrity and honesty - never put money in front of your client's trust in your recommendations!

We are located on the North side of Chicago just 3 blocks from the Keeler exit on 90/94, 3 blocks from the Metra and the CTA Blue Line. No need to drive with public transportation so available.

Think you've got what is takes? If the above describes who you are and what you want, we want to hear from you! Due to our busy schedule please only reply to this ad if you are serious with your resume to [email protected]

Service Advisor
Job Description

Principal Duties and Responsibilities

1. Meet and greet all customers in a gracious, professional manner.
2. Begin to develop customer satisfaction indices.
3. Track time for repair order to develop, maintain "standards".
4. Contribute data as requested to the department operating budget.
5. Strive to reduce customer wait time to 5 minutes before helping them.
6. Schedule appointments on the customer appointment log.
7. Take complete customer information on repair order.
8. Communicate with customer to determine the nature of problem.
9. Complete detailed information on customer problem before passing on to service.
10. Communicate the dispatching of repair orders to the Lead Technician.
11. Organize daily work load.
12. Expedite all customer repair orders with the Lead Technician twice daily.
13. Test drive all vehicles when requested.
14. Up sell. Advise customer on car care and maintenance intervals.
15. Review with the customer the Technicians Quality Card.
16. Raise all customers’ hoods. Up sell.
17. Price any suggested additional work in accordance with pricing practices.
18. Indicate the exact repair instructions to both the Technician and the customer.