"Fix only what needs fixing at a decent price and explain things clearly" - J. Knecht 1/22/2012
"Everything went very well. The service required was explained in detail and was gone through on the bill at the time of pick up so everything was clear and easily understood. The service was very prompt too!" - C. Miller 01/09/2012
"Very courteous and efficient with service - wouldn't change a thing!" - J. Braca 12/25/2011
"I liked that they got back to me quickly (within a couple of hours of dropping the car off), and explained what repairs were needed, which were recommended, and what was something to put on the "back burner" for later" - R. Wright 12/24/2011
"Always ready to help, always ready to go the extra mile" - J. Michel 11/25/2011
"I always feel like I'm getting an educated lesson on my car's problems and that I'm never pressured to get more accomplished than is necessary" - A. Millspaugh 11/23/2011
"Everyone was friendly, professional, and provided accurate information regarding my appointment and repairs. Work was completed in the time promised which was much appreciated" - D. Dluhy 11/20/2011
"I always know I'll have expert service from people who have a great work ethic. Can't think of anything to be improved! When you're doing it right, no need to change." - S. Moore 11/10/2011
"I like to see my name on the white board" - P. Maloney 11/6/2011
"You stand behind your work and make sure that the cars are serviced well. Follow up calls and letters demonstrate that they care about the quality of their work. Wouldn't change much at all." - J. Braca 10/25/2011
"Everyone is very friendly and the shop is immaculate" - D. Myers 10/6/2011
"Excellent service. Friendly and good attitude" - J. Mixon 9/31/2011
"A friendly greeting, being remembered, good scheduling, prompt service, a call to explain issues before doing work, a prompt call on completion, your clean office is an indication of precision and organization, cleaned vehicle and a follow up call. Who could ask for more?" - D. Van Cura, Sr. 09/29/2011
"Your willingness and ability to accommodate an emergency situation speaks of your reputation as one with great customer service and your committed attention to customer immediate needs" - C. Angderson 9/26/2011
"Thank you for taking the time to evaluate the issues I was concerned about...a safe, drivable and reliable vehicle is a must have. As a loyal customer, the efforts and knowledge of the mechanic who worked on my car impressed me even more than usual. As always, Thom took the extra steps himself to make sure the job was done right." - E. Anderson 9/14/11
"Excellent! Trustworthy wonderful people - clean! Would recommend and have! My first issue was a light telling me the gas cap was off. Thom detailed over the phone that I probably didn't have a cap - true, I'd left it at gas station - he told me what to do and it worked." - D. Alberts 9/13/11
"My husband and I adore Thom's and tell everyone who is looking for a mechanic. We always leave feeling we've gotten good service at a fair price - plus your staff is wonderful! Above all else I value Thom's integrity. Sadly it's hard to find anyone in the automobile industry who is trust worthy - sales, repair, body shop, but we trust your experience and your word. The newsletter is a great form too and it clearly shows how important community is to Thom's." - K & D Romero 9/8/11
"I trust the company's work and the employee's advice. Convenience - help/correction - to pass my emissions test and then I didn't need to go back to the emissions testing station. Thom's had my jeep fixed and tested, passed and documented within 48 hours." - M. Muro 9/7/11
"Very happy - always satisfied with work - you're understanding if I can't have all work done at once due to the cost. Everyone is pleasant and helpful." - L. Blaha 9/7/11
"My only concern is that I made an appointment for 9AM. I left the car and went on with my day. By 2PM the car was not yet "on the rack" when I called. Why make an appointment for 9AM if the car is not going to be seen until much later? If the delay was because I asked for additional "look-see" with my oil change, no worries. But please communicate that. If it is because I left it and didn't sit in the waiting room - next time I'll sit. Otherwise - I love you guys!" - K. Beck 8/31/11
"Very clean, thorough and great follow-up." - K. Mattingly 8/31/11
"Very good follow up with my car service repairs, enjoy doing business with Thom's! Go Thom!" - A. Lewis 8/22/11
"It was quick, easy, and I felt confident in the service I was provided." - N. Scheff 8/21/11
I like the prompt and courteous service. They were very knowledgeable and knew just what the problem was with my vehicle." - T. Perkins 8/11/11
"I like that everything was taken care right away. Picking up my vehicle from the street where it died!" - L. Cervantes 8/7/11
"It was very thorough, as far as I can tell, since our son left for Ohio at 6 in the morning. He did have a flat tire, but no other problems. Was it my imagination that the car was cleaner at pick-up than it was at drop-off? :D" - D. Rico 8/4/11
"I have always received top-notch service and advice." - P. Bezazian 7/30/11
"Greg & Team go above and beyond. They are the best!" - S. Campos 7/29/11
"I can't even begin to describe how pleased I am with the service you provided for out 1996 Jeep Grand Cherokee. I brought her in with a list of problems and left with a car that runs like the day we got her nearly 14 years ago! You not only addressed the performance problems and resolved the leaking fluids, but you potentially saved our lived by diagnosing the "clunking sound" from the right front wheel as a fractured U-joint. to day that we are grateful is an understatement. Your professionalism is matched only by your friendliness and dedication to excellent customer service. You have all future business for our two 4WD cars, and I'm also happy to give your name to friends and neighbors looking for exceptional service!" - S. Moore 7/27/2009
"Your work is excellent but wish my car could have gotten fixed a little quicker. It always seems like it is 2-3 days. Maybe that just reflects the amount of work my car requires." - J. Sharp 7/24/11
"I set up our appointment with you not just because it was time to come in for an oil change and get a couple things checked, but also because of a couple of reminders that you gave, by mail, phone, and email, I believe. Each time, you gently reminded us of some maintenance that should be done at some point and that it's better to take care of this stuff before it becomes an urgent problem. I really appreciate the attention we got, the friendly greeting we got from Jennifer and Greg, and their professional and communicative attitude. We've been in to see you a number of times now, but it means nothing if the work on the car isn't good. But it is; your work is excellent! I've never been disappointed, and I know if something didn't turn out right the first time, you'd make it right. We love our 2000 Beetle, and I'm sure you'll be able to keep it going for as long as possible. As far as I'm concerned, we'll never go anywhere else. Thanks!" - M. Swanson 7/18/11
"I was thoroughly impressed that my truck was clean when I picked it up. At first I thought I was imagining things; however, upon closer inspection, I realized that my truck was clean when I picked it up, even though it was dirty when I dropped it off. It's the little things!" - T. Tobin 7/13/11
"Extremely courteous, informative, and the job was completed in a timely manner." - C. Thies 7/13/11
"I always receive excellent service, and you consistently cater to your customers needs!" - J. Hutchison 7/13/11
"Frequent contact and updates, wiper-blade-checking without being asked :-)" - J. Harnum 7/12/11
"Greg has been very patient with my vehicle in diagnosing and repairing specific and difficult problems with my European vehicle. Excellent service!" - A. Lewis 7/8/11
"Sometimes my car gets a wash, it could have used one yesterday!! Breaks are working well." - D. Myers 6/24/11
"Not much to say about my most recent visit, but other visits have led to Thom and his guys working on my brakes over and over to rid them of a squeak that should not have been there." - J. Lasky 6/25/11
"I'd like to thank you again for everything you've done. Once again you guys went above and beyond the call of duty! The Jeep runs great and I've got my sanity back. You can't put a price on piece of mind!! Your customer service is equal to none. I will be a customer for life!!! Did I mention my Jeep thanks you too?" - C. Burke 6/24/2011
"Very detailed written report of emergency, urgent and routine problems to fix. Follow-up call the next day. Speedy service." - K. Mattingly 6/13/11
"The constant contact alerting me to status and time shop is closing. The team at Thom's also telephoned the next day to let me know they failed to credit my invoice with the $15 coupon. They asked that I call back with my credit card information so they could process. Excellent!" - T. Ludwig 5/30/11
"I initially came in for an oil change and had to return for an engine mount to be replaced. I had to change the date of return at the last minute. When I came in on Monday, 5/23, I could have left the car and had the work done, but I wanted to wait and have my car for the day, so they recommended I bring it back on Tuesday. I brought my car in on Tuesday morning and they took care of it immediately! I was in and out very quickly. The folks at Thom's are always professional and courteous." - S. Hart 5/26/11
"I just wanted to say 'Thanks' for helping us on short notice when our VW needed help. We found your staff to be very professional and knowledgeable. Since my son now has the vehicle, we will definitely be using your services in the future." - Wilma 5/6/11
What do you like most about us?
"Work as promised - on time" - H. Kaplan 12/14/2011
“Convenience and hospitality” – Z. Smith 11/10/2011
“Friendly service! Helpful” – M. Glaser 9/14/2011
“Quality of work, professional knowledge, competitive price” – P. Somerville 7/1/2011
“You know what you are doing” – M. Maitland 6/18/2011
“Open communication, wicked fast service” – S. Campos 6/6/2011
“Honesty” – A. Clark 6/1/2011
“The explanation of issues with my car is top notch” – M. Bolsinga 4/27/2011
“Great job. Appreciate it.” – J. O’Connell 4/20/2011
“Explained everything to me about the condition of my truck. Thank you Greg.” – C. Coleman 4/8/2011
“Your wonderful atmosphere” – T. Janda 3/26/2011
“Honesty and up front information, informative and helpful” – N. Harrell 3/4/2011
“Friendly, confident, great follow up!” – A. Clark 3/4/2011
“Al works for you! Service was excellent and timely. Car was washed.” – R. Rico 2/16/2011
“Doing great” – M. Anderson 2/10/2011
“You do a great job” – D. Medina 2/10/2011
“Al is my family mechanic for 30 years” – C. Spino 2/9/2011
“Very good! I like the personal connection” – C. Crade 2/9/2011
“Keep me on the road without problems” – D. Beucher 1/19/2011
“Communication” – A. Ruengpinyophun 1/14/2011
“Good service, good customer contact” – A. Ressetar 11/13/2011
“Excellent service, fully knowledgeable, initiative, ownership/accountability, highly recommended!” – M. Kelley 1/10/2011
“Good customer service” – M. Ritter 1/5/2011
“Great explanations” – S. Fisher 12/22/2010
“Friendly” – J. Harnum 12/1/2010
“Quick, thorough, explains work and what still needs done” – D. Fernandez 11/25/2010
“Honest. Good prevention advice” – E. Twohey 11/25/2010
“Pricey – but good work” – S. Blum-Grundyson 11/24/2010
“Friendly, honest, good work” – L. Little 11/18/2010
“Good service” – J. Wilson 10/27/2010
“Clean, efficient, good professional service” – J. James 10/14/2010
“Service – Complete!” – F. Gaweda 10/13/2010
“Prompt service” – M. Shurley 10/9/2010
“You don’t act like women are stupid! J” – J. Uher 9/23/2010
“Great prices, great work, super follow up” – P. Maloney 9/21/2010
“Expedient thorough work” – D. Beck 9/17/2010
“Price, honesty, expertise” – C. Thompson 9/16/2010
“Honest and fixed my car fast!” – K. Whittingslow 9/15/2010
“Excellent service” – S. Lewis 9/13/2010
“Clean shop with hustle and heart, also honest!” – C. Burke 9/2/2010
“Complete disclosure of all costs” – K. Cheek 8/21/2010
“Yelp reviews were right – knowledgeable service, informative, fair prices” – T. Monahan 8/20/2010
“Friendly and took time to explain, no pressure to sell repairs/maintenance” – C. Sprayberry 8/17/2010
“Looks good” – L. Lehrman 8/10/2010
“Convenient and not the dealer” – N. Cornell 8/10/2010
“Very good customer service. Went out of way to accommodate” – T. Schmidt 8/6/2010
“Honest estimates, friendly service” – A. Walker 8/5/2010
“Great service and extremely friendly” – T. Ludwig 7/29/2010
“Quick” – D. Adler 7/29/2010
“Excellent communication” – A. Sitabkhan 7/22/2010
“Way work was done and the employees” – J. Willis 7/19/2010
“Courteous and efficient” – L. Kay 7/16/2010
“Explained my service in a way I understood” – N. Straub 7/15/2010
“Service was great” – D. White 7/14/2010
“Courteous, professional and knowledgeable service” – M. Gronke 7/3/2010
“Friendly and helpful” – D. Tonks 6/30/2010
“Convenient” – J. Mikesic 6/26/2010
“Friendly, high quality service” – C. Ciesil 6/24/2010
“Trust” – B. Chamberlain 6/10/2010
“Very professional service!” – J. Snider 6/7/2010
“So friendly and helpful, you do explain things well, your honesty” – D. Shumaker 5/31/2010
“Friendly and honest” – C. Vermeulen 5/26/2010
“Friendly service!” – R. Buccola 5/23/2010
“Speed” – E. Kilby 5/12/2010
“Very detailed in explaining work” – B. Guy 4/24/2010
“Excellent customer service, always gets things done the first time, no return visits. Continue with what you‘re doing. Wouldn’t change my mechanic for nothing.” – D. Preusser 4/19/2010
“Local – Accessible” – M. Geary 4/14/2010
“Detail oriented” – A. Henning 4/8/2010
“Nice staff – clean facility” – C. Jahraus 4/1/2010
“Prompt service” – A. Krise 3/31/2010
“Sincere and timely, courteous” – A. Sansanwal 3/31/2010
“Courtesy and service” – B. Ewing 3/30/2010
“Quality service” – J. Michel 3/26/2010
“Professional service and clean” – A. Harris 3/16/2010
“Very thorough” – C. Kelly 2/28/2010
“Honesty!!” – D. Nickless 2/25/2010
“You know what you’re talking about and don’t beat around the bush” – S. Gundlach 2/23/2010
“Clean work, everything is in order, the employees are great” – D. Scharf 2/17/2010
“Knowledgeable, customer service oriented” – R. Yalowitz 2/11/2010
“Convenient location, fast service” – O. Ballenger 2/9/2010
“Quick service, thorough” – G. Philbin 1/28/2010
“Great!” – H. Lucherini 1/20/2010
“Thorough communication, honesty” – J. Brazzale 1/19/2010
“Great explanation and confidence in work done” – J. Knecht 1/9/2010
“Always takes care of us!” – K. Ohlin 1/7/2010
“Good, fast service” – M. Swanson 1/6/2010
“Informative, direct, and quick” – C. Mallari 1/6/2010
“Knowledge of Jeep and 4 wheel drive vehicles” – C. Dodd 1/2/2010
“Convenient, honest, informative” – M. Maddox 12/24/2009
“Honesty & quality service” – M. Cleaver 12/25/2009
“Friendly, helpful and honest” – E. Newboe 12/24/2009
“Fast service” – B. Hyatt 12/19/2009
“Very friendly, thorough job” – K. Groth 12/17/2009
“Customer service is amazing” – P. Caughey 12/12/2009
“Checked car out to really find the problem” – C. Garcia 12/12/2009
“I love how you guys are so thorough and willing to explain what’s going on” – C. Renar 12/10/2009
“Customer service and Location” – R. Smartt 12/10/2009
“Good Service” – K. Nigro 12/8/2009
“Good, well explained” – M. Aguilera 12/5/2009
“Honesty, problem solving, attitude, convenience” – C. Simmons 12/3/2009
“Passion about your work, good communication skills” – W. Sutkay 12/3/2009
“Thanks for taking care of my car” – S. Volkober 11/27/2009
“Thom and Greg” – D. Melton 11/27/2009
“Got to my vehicle quickly and did great service” – J. Sharp 11/21/2009
“Customer service” – A. Kuykendall 11/20/2009
“Service, discounts” – J. Alvarez 11/20/2009
“Excellent service” – J. Lemon 11/20/2009
“Your courtesy and wonderful customer service” – R. Bailey 11/19/2009
“Feel comfortable with your assessments” – M. Ternes 10/15/2009
“You go through and explain all the parts and repairs” – K. Rhodes 8/24/2009
“Friendly – great service, many good stars on Yelp! Greg!” – T. Haglund-Spitza 8/22/2009
“Efficiency in diagnosing my car troubles. Friendliness.” – J. Marano 4/14/2009
“Honest – responsive immediately, clean shop” – M. Scott 3/13/2009
“I really appreciate all the explanation” – H. Martinez 10/22/2008
“You’re amazing!” – K. Jackson 9/25/2008
“Service. Competence. Trust.” – D. Ormsby 8/12/2008
“Honest, straight forward” – B. Stewart 7/21/2008
“Very nice, friendly and straight forward” – K. Shears 5/6/2008
“Fast and very friendly service!” – M. Cybak 3/28/2008
“Courteous, explained things completely” – J. Francisco 3/26/2008
“The honesty and great service” – M. Stewart 3/22/2008
“You guys are awesome” – R. Augustyn 3/11/2008
“Reliable, very friendly, great service” – P. Butler 3/8/2008
“Honest and friendly information, not pushy” – R. Noland 3/6/2008
“The easiness of experience” – K. McCallum 3/4/2008
“Always good service” – G. Gallagher 2/28/2008
“That you were really very quick” – S. Ferns 2/24/2008
“Quick and quality” – M. Vargas 2/7/2008
“Courteous service, honesty” – C. Hetrick 1/15/2008
“Personal service and communication” – J. Kent 1/15/2008
“Very fast service and close to home” – J. Reardon 10/25/2007
“Get straight answers” – M. Nicholson 9/30/2007
“Very friendly and courteous service, someplace where you would love to recommend to everyone” – D. McCoy 9/21/2007
“Very polite, took care promptly” – D. Haynes 9/7/2007
“Friendly, personable service” – B. Hines 7/26/2007
“Consistency, honesty, reliability” – J. Draths 4/4/2007
“Great service” – R. Katzenmaier 3/24/2007
“Honesty, friendliness, and good work” – F. Johnson 2/24/2007
“Service is outstanding. Best ever.” – R. Oppermann 1/23/2007
“Honesty, professionalism, outstanding” – 1/16/2007
“Service. Quality. First Class.” – D. Isaacs 11/30/2006
“The service – the timeliness – the honesty!” – S. Caswell 11/30/2006
“Friendly” – K. Gonnella 11/29/2006
"I really appreciate all the explanation." - H. Martinez
What could we do better?
“Can’t think of anything. Awesome service.” – Z. Smith 11/10/2011
“Move closer to downtown” – M. Maitland 6/18/2011
“Doing good so far” – M. Ritter 1/5/2011
“Cost less?” – E. Twohey 11/25/2010
“Great experience – no changes” – D. Fernandez 11/25/2010
“Try not to enjoy yourself so much, it is called “work” after all” – C. Burke 9/2/2010
“Could be located closer to downtown” – A. Walker 8/5/2010
“Stay open for pick-up” – K. Cheek 8/21/2010
“Frequent customer rewards program like this one. Educate customers on service” – T. Monahan 8/20/2010
“Donuts and coffee” – L. Kay 7/16/2010
“Open till 6:00” – E. Kilby 5/12/2010
“Continue with what you’re doing - wouldn’t change my mechanic for nothing” – D. Preusser 4/19/2010
“Keep up the good work” – A. Sansanwal 3/31/10
“Maybe a little bit quicker” – C. Kelly 2/28/2010
“More snacks in the office” – R. Noland 3/6/2008
“Office music” – R. Augustyn 3/11/2008
“Warm coffee” – C. Hetrick 1/15/2008
“When I lived in Ames, IA, there was a Jiffy Lube that was so busy. They would vacuum the car during the oil change and spray a scent in your car if you wanted. I was a nice touch on oil changes. Just an idea” – K. Gonnella 11/29/2006