This was a minor matter, but an important one. Our windshield wipe blades flew off and, for several days, a combination of rain and snow prevented us from driving at all. A window of opportunity occurred, and we dashed up to Thom's Auto Service. We hadn't had time to schedule an appointment, but when we appeared, Thom's quickly assessed the situation and, in a matter of minutes, we were out the door with new windshield wiper blades. That is the kind of thing Thom's does, and it is quite wonderful. On another occasion, over a holiday weekend, our car had to stay in the shop overnight, so Thom loaned me his car for the weekend.