To all our valued customers:

Many businesses in our city are presently closed due to the mandatory shelter in place ordinance and it has recently been extended. Auto repair services like Thom's are classified as an Essential Business thus allowing us to to be open and available to perform the needed services on our clients vehicles . We are taking the necessary precautions to ensure proper sanitation practices in our work area and the office, as well as disinfecting the interior of your vehicles upon arrival and completion of work. We have created a No Contact drop area outside of the waiting room; payment can be accomplished via credit card over the phone. We understand that finances are being stretched at this time, but reliable vehicles are a necessity, if funding is an issue we have various option available upon request.For those sheltering in place and would prefer vehicle pick up and delivery, we are able to accommodate you within a five mile range of the shop. These are trying and uncertain times for everyone and we want all of our clients to remain healthy and safe and know you can call on us for support during you times of need.

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Thom's Four Wheel Drive. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Thom's Four Wheel Drive as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Thom's Four Wheel Drive, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Thom's Four Wheel Drive
4118 N PULASKI RD
CHICAGO, Illinois 60641
7735775701
http://thomsfourwheeldrive.com

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