To all our valued customers:

Many businesses in our city are presently closed due to the mandatory shelter in place ordinance and it has recently been extended. Auto repair services like Thom's are classified as an Essential Business thus allowing us to to be open and available to perform the needed services on our clients vehicles . We are taking the necessary precautions to ensure proper sanitation practices in our work area and the office, as well as disinfecting the interior of your vehicles upon arrival and completion of work. We have created a No Contact drop area outside of the waiting room; payment can be accomplished via credit card over the phone. We understand that finances are being stretched at this time, but reliable vehicles are a necessity, if funding is an issue we have various option available upon request.For those sheltering in place and would prefer vehicle pick up and delivery, we are able to accommodate you within a five mile range of the shop. These are trying and uncertain times for everyone and we want all of our clients to remain healthy and safe and know you can call on us for support during you times of need.

How to Handle a Car Recall

You probably hear about car recalls all the time, but when it comes to actually navigating the situation, you might not have the slightest clue where to begin. Where do you bring the car? Are you eligible for repairs? How about a refund? Know the facts so you can steer clear of recall issues.

How to learn about a recall
Esurance confirmed that manufacturers typically mail letters to customers to inform them of recalls. When a major recall happens, it'll be hard to miss because news organizations usually report on it. If you've had your car for some time or bought it second-hand, there could be a few recalls that have slid under the radar.

According to the National Highway Traffic Safety Administration, any car owner or buyer can find out if a vehicle or part has been recalled by using a tool on the organization's website. Before you start, you'll need to know the VIN number to learn whether the car has been repaired following a recall.

Are you in danger?
If it turns out that you're in dire need of some maintenance, contact the manufacturer or dealer for further instruction on handling the recall. Not every recall signifies an immediate threat to the driver. Sometimes a company might recall a car if the air conditioner doesn't work properly. Popular recalls involve airbags, windshield wiper assembly, tires, wiring and seat belts.

Even though some repairs seem minor, it's always a good idea to take care of them sooner than later. A car that's up to speed trumps one that needs some work.

Are services free?
As a recall signifies that a manufacturer made a mistake, you should not have to pay a penny out of pocket for the adjustment or replacement of a car part. Esurance suggested to bring the recall letter with you on the day of the scheduled services.

This mitigates any confusion regarding the recall and subsequent repairs. Staying on top of recalls prevents unnecessary maintenance and promotes safety.

"How to Handle a Car Recall" (2015, May) Precision Tune Auto Care. Retrieved from http://www.precisiontune.com/how-to-handle-a-car-recall
 

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Driver Safety
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