Thom's Four Wheel Drive and Auto Service, Inc.
Stay away from Thoms 4-wheel auto service. They are dishonest, unethical rip off artist. I caught them trying to rip me off last time in for an oil change for my Jeep. They always do a full inspection. Last time in they told me it was critical that I have the front and back differential fluid changed. However, I just had them do this 6 mo ago. When I told them this they looked up my accounts and said oh ok well you are good then. I was like wait how can you tell me something is critical to have done then tell me its ok? He wasn’t able to answer and just asked if I wanted any other service done today? They also quoted me $380 to change my battery. I went to Auto Zone and had it done for $280. Stay away, they assume you don’t know anything about your car and will tell you you need work done that you don’t need. I will not be back. ** Per TAS reply. They showed me a picture and told me my differential fluid was bad and needed replaced. Plus, they left oil all over the cover to make it look like it is leaking. They knew what they were doing which was trying to run a scam.
We are sorry to hear you had a negative experience at our shop. We believe every customer should leave our shop satisfied with our services. Regarding your experience at our shop, we made a mistake. We recommended a service before reviewing your service history. Our policy is to review vehicle service history before we recommend repairs and service. Our trainee forgot to check your service history and we apologize for that. As for the battery, we charge for battery testing and installation. Unfortunately, we cannot beat Auto Zone's price on batteries because they do not charge for testing or installation. We understand why you are frustrated and we would like the opportunity to discuss this further. Please call our shop at (773) 577-5701.
- Thom's Four Wheel Drive and Auto Service, Inc.