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Thom's Four Wheel Drive

Category Archives: What Customers Should Know

Gas Smell! (What Causes Gasoline Odors)

If you've ever walked into your garage and noticed it smelled like gasoline, pay attention. Gasoline can be dangerous, both from the health problems fumes can cause and the fire danger gasoline presents.  There are many things that can cause a vehicle to give off a gasoline odor.  One of the easiest to track down is the gas cap.  It could be missing or it doesn't seal well any more (they do wear out).  That can also cause the Check Engine light to light up, so those are clues to tell your service advisor when you take it in for diagnosis. Another thing that can cause the Check Engine light to come on and produce a gasoline smell is the fuel filler neck. It's the part that goes from the place you put your fuel in to the gas tank. Over time, these can wear out and fail (they're made out of rubber or metal).  They can leak gasoline, too. It's always a good idea to check the garage floor for any gasoline puddles.  Note the location of the puddle in relation to ... read more

Not Too Hot and Not Too Cold (Temperature Gauge)

You know your body temperature is supposed to be 98.6 degrees F, 37 degrees C.  Your vehicle has a normal temperature, too, and if you pay attention to it, that can save you some big headaches down the road. Many vehicles have a temperature gauge on the dash that takes the temperature of the engine's coolant.  Some have a thermometer symbol, some read C-H (cold to hot). Many will have a red zone that shows when water temperature is getting into the danger zone.  Others are digital and have a red warning light that signals overheating.  And some vehicles have a light that goes on when the engine temperature is out of the normal range. If your vehicle has a gauge, pay attention to it.  If you need help locating it, ask one of our Thom's Four Wheel Drive experts to give you a quick explanation.  Chances are when the vehicle has been running for 15 minutes or more, the temperature gauge will settle into its own "normal" zone, often just below the midway point ... read more

Passing the Test (How to Prevent Emissions Test Failure)

Vehicle emission testing has become ubiquitous in North America and for a good reason.  Clean air quality is important for the environment and all of us.  Since vehicle emissions are among the main causes of air pollution, emission testing can alert you to problems in your vehicle than can be fixed so it won't needlessly pollute. Emissions tests are looking for certain toxic gases internal combustion engines produce, such as nitrogen oxide, particulate matter, non-methane organic gases and formaldehyde.  Emissions control systems reduce these gases if they are working properly.  The best way to minimize pollution is to keep those vehicle systems working properly, and periodic inspection and maintenance is the key.  So if you want to make sure your vehicle will pass an emissions test, it helps to know what might go wrong. Let's start on the easy one.  Your gas cap could be loose, allowing vapors to escape into the atmosphere.  The most common solution ... read more

Such a Little Part (Climate Control Resistor)

You expect your heater/air conditioner to work like it should.  You have a control for temperature and one for fan speed.  You even have a control for what vents the air comes out of.  Don't be surprised one day if your blower fan develops a mind of its own and starts going crazy.  Most of the time, you may find that it starts blowing at full speed, and nothing you do to try to control it does any good.  This is what may be happening. Your blower motor has an electronic component called a resistor.  It does what its name says; it offers resistance.  When you want the fan to run more slowly, you turn the fan speed down.  That resistor accomplishes that by turning its resistance up.  When the resistor fails, the power has nothing to slow it and the fan speeds up.  It's a small part and can fail due to age or corrosion.  It's usually not an expensive part, either, but it's often found in a location that's not that easy for the technic ... read more

When "Shady" is a Good Thing

Just like your skin can burn from too much sun, so can the paint on your vehicle.  It can turn dull, oxidize and fade the more ultraviolet rays beat down on it. One solution is to park in a shady spot, or you can buy a cover for your vehicle and put it on when you know it's going to be sitting in the sun for awhile. Yes, it takes a couple of minutes to put on, but in the end, keeping the gloss on your paint will help it retain its beauty… and its value. And it's not just the sun that can damage your vehicle's paint.  Grit, bird droppings, sap, dust and dead bugs can all ruin the paint.  So, keep your vehicle clean.  Wash it with a soap made especially for vehicles. Dry it with special towels that won't scratch your paint.  Remember:  DON'T WASH YOUR VEHICLE IN THE SUN. Once your vehicle is washed, protect the paint even further with a coat of wax.  DON'T WAX YOUR VEHICLE IN THE SUN, EITHER. Don't forget the vehicle's interior.  Plastic com ... read more

In the Hot Seat (Repair and Maintenance of Seat Heaters)

It's chilly outside. You flip on that switch that looks like a picture of a seat with little heat waves rising from it.  You expect soon you'll feel that warmth but… wait! It's not getting warmer.  Oh no, what's wrong with my seat heater? There could be lots of reasons it's not working, and it could be as simple as a fuse or as major as the heating element itself.  But it's something to leave to a pro to diagnose and repair. Let's say it turns out to be a blown fuse.  Simply replacing the fuse may not fix it because there was a reason the fuse blew in the first place.  It's possible the on-off switch has worn out or corroded.  Perhaps the wiring connection isn't completing the circuit (could be corroded or full of dirt) or the voltage reaching the heating element isn't correct.  There's a little sensor that keeps track of the seat heater's temperature called the thermistor.  When the seat is hot enough, it will stop the juice from heating ... read more

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.   That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.    Ideally, you should have that same relationship with your automotive service facility, like your friends here at Thom's Four Wheel Drive. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better ... read more

Make your Service Visit at Thom's Four Wheel Drive a Good One

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible. For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem. Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or ... read more

Thom's Four Wheel Drive and Auto Service, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Thom's Four Wheel Drive and Auto Service, Inc. (773) 577-5701 if you have any issues in accessing any area of our website.